Jen Agg has been called "the most influential restaurateur in Toronto" -- she currently owns Grey Gardens, Rhum Corner, Le Swan, and Bar Vendetta -- and her book, "I Hear She's A Real Bitch," was praised by Anthony Bourdain as: "A terrific, beautifully written, frank, and funny memoir." During today's session, Jen talks about her attention to detail, dealing with prickly customers, what it felt like publishing such a confessional memoir, and her ambition to open the best restaurant in Toronto.